Consumer Rights – Withdrawal – Cancellation Return Conditions

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. Cargo fees, which are the product shipping costs, will be paid by buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:

9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer the amount to the Buyer's account within 2-3 weeks.

THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The product and the invoice must also be returned.

RIGHT OF WITHDRAWAL:

11. BUYER; may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.

12.CONTACT INFORMATION FOR NOTIFICATION OF SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: ANDEYA GİYİM KURU TEMİZLEME AYAKKABI İNŞAAT TURİZM VE TİCARET LTD. ŞTİ.

ADDRESS:

1) Altınkum neighborhood, 419 street, Özgen Apartment, Number:18/1 Konyaaltı/Antalya/TURKEY

2) Higo Man Deniz neighborhood Konyaaltı street Salur Apartment Number:22/A Muratpaşa/ANTALYA/TURKEY

EMAIL: [email protected]

TEL: + 90 554 512 64 18

FAX: +90 554 512 64 18

PERIOD OF THE RIGHT OF WITHDRAWAL:

13.If the Buyer purchases a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be used in service contracts where the service is started with the approval of the consumer before the end of the right of withdrawal period. The Buyer is notified about the right of withdrawal in Distance Contracts and Cancellation Conditions, and the Buyer places an order knowing the conditions of withdrawal.

14.The expenses arising from the use of the right of withdrawal belong to the SELLER.

15. In order to exercise the right of withdrawal, it is required to notify the SELLER within 14 (fourteen) days by registered mail, fax, e-mail or the method notified by the SELLER in writing or by the relevant method and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.

USE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

17. Return form, The products to be returned must be delivered complete and undamaged with their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

18.The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the notice of withdrawal and to receive the return of the goods within 20 days.

19.If the value of the goods decreases due to a reason arising from the BUYER's fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or product during the period of the right of withdrawal.

20.If the campaign limit amount arranged by the SELLER falls below due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

21. It is not possible to return underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, products that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, as per the Regulation. In addition, it is not possible to use the right of withdrawal for services that have started to be performed with the consumer's approval before the end of the right of withdrawal period, as required by the Regulation.

22. In order for cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toners, cartridges, ribbons, etc.) to be returned, their packaging must be unopened, untested, intact and unused.

23. According to the distance contracts regulation below; products for which the right of withdrawal will not be used,

Contracts regarding goods prepared in line with the consumer's requests or personal needs.

Contracts regarding the delivery of goods that are perishable or whose expiration date may have passed.

Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; those whose return is not suitable in terms of health and hygiene.

Contracts regarding goods that are mixed with other products after delivery and cannot be separated by nature.

Contracts for books, digital content and computer consumables offered in tangible form if protective elements such as packaging, tape, seal, package have been opened after the delivery of the goods.

Contracts for accommodation, goods transportation, car rental, food and beverage supply and leisure time for entertainment or rest that must be made on a specific date or period.

Contracts for services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer.

DEFAULT AND LEGAL CONSEQUENCES

24. The BUYER accepts, declares and undertakes that if the payment is made by credit card and the BUYER goes into default, the cardholder will pay interest within the framework of the credit card agreement between the bank and the bank and will be liable to the bank. In this case, the relevant bank may resort to legal means; may demand the expenses and attorney fees that will arise from the BUYER and in any case, if the BUYER goes into default due to his debt, the BUYER accepts that he will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

25. You can make the payment by Bank Transfer or EFT (Electronic Fund Transfer) to any of our TR88 0006 2000 3200 0006 2906 06, Garanti Bank accounts (TL).

26. You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.